tg66 Privacy Policy

1 Who We Are

tg66 ("we", "us", "our") is the operator of the online casino and sports betting platform accessible at tg66.io. tg66 is an online gaming brand serving players in Bangladesh, offering sports betting (including cricket, football, kabaddi, and judo), live casino games, slot games, and related promotional services.

For all privacy-related matters, tg66 acts as the data controller — meaning we determine the purposes and methods by which your personal data is processed. If you have any questions about how tg66 handles your personal information, please contact us at [email protected].

2 Data We Collect

tg66 collects the following categories of personal data from players and platform visitors. We only collect data that is necessary to provide our services, comply with legal obligations, or improve the player experience.

3 How We Collect Your Data

tg66 collects personal data through the following means:

3.1 Direct Collection

When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide personal data to us directly. This includes the information you enter into registration forms, verification uploads, and support chat windows.

3.2 Automated Collection

When you visit and interact with the tg66 platform, certain technical and usage data is collected automatically. This includes your IP address, device identifiers, browser settings, pages visited, and the time and duration of your sessions — all recorded in Bangladesh Standard Time (UTC+6). This data is captured via server logs, session management systems, and first-party cookies.

3.3 Third-Party Sources

tg66 may receive data about you from third-party sources in the following circumstances:

• Payment processors (e.g., bKash, Nagad, Rocket, Upay): Transaction reference data and payment status confirmations
• Identity verification providers: Results of document authenticity checks performed as part of KYC compliance
• Fraud prevention services: Risk scoring and flagging data used to protect the platform and its players

4 How We Use Your Data

tg66 uses the personal data we collect for the following purposes:

• Account Management: Creating, maintaining, verifying, and securing your tg66 player account
• Service Delivery: Providing access to casino games, sports betting markets, slot games, and live dealer products
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard in BDT
• Identity and Age Verification: Confirming that all registered players are aged 21 or above and providing accurate registration details
• Fraud and Security: Detecting and preventing fraudulent activity, money laundering, account takeover attempts, and other security threats
• Responsible Gaming: Monitoring player activity for signs of problem gambling and administering self-exclusion, deposit limits, and cooling-off periods
• Customer Support: Responding to your enquiries, resolving disputes, and improving the quality of our support services
• Legal Compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
• Marketing Communications: Sending you relevant bonus offers, promotional news, and platform updates where you have given consent
• Platform Improvement: Analysing aggregated usage data to enhance platform performance, user experience, and game selection

5 Legal Basis for Processing

tg66 processes your personal data only where a valid legal basis exists. The legal bases we rely on are as follows:

• Contractual Necessity: Processing is required to fulfil our obligations under the player account agreement — including processing deposits, facilitating gameplay, and paying out winnings
• Legal Obligation: Processing is required to comply with KYC, AML, and other applicable regulatory requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests do not override your rights
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent, which you may withdraw at any time

6 Sharing Your Data

6.1 Service Providers

tg66 may share personal data with carefully selected third-party service providers who assist us in delivering the tg66 platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and affiliated banks), identity verification providers, fraud detection services, cloud hosting providers, and customer support software vendors. All service providers are required to process data solely on our instructions and are bound by confidentiality agreements.

6.2 Game Providers

Some of the games available on tg66 are supplied by third-party game studios, including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These providers may receive limited technical session data (such as player session tokens) necessary to operate their games within the tg66 platform. No directly identifying personal information is shared with game providers beyond what is technically necessary.

6.3 Legal and Regulatory Disclosure

tg66 may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts of law where required by applicable law or legal process. We will only disclose the minimum amount of data required to satisfy the legal obligation and will notify you of such disclosures where we are legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of the tg66 business or its assets, your personal data may be transferred to the acquiring entity. In such circumstances, tg66 will ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Privacy Policy, and we will notify affected players of any such transfer in advance.

7 Cookies and Tracking

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. tg66 uses cookies to maintain your login session, remember your preferences, and gather aggregated analytics about platform usage. Cookies do not give tg66 access to your device files or any information beyond what your browser shares with the website.

7.2 Types of Cookies Used

• Strictly Necessary Cookies: Required for the platform to function — including session management, authentication, and security tokens. These cannot be disabled without disrupting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game history, and notification preferences to personalise your experience.
• Analytics Cookies: Help tg66 understand how players use the platform by collecting aggregated, anonymised data about page visits and interaction patterns. This data is used exclusively to improve the platform.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse non-essential cookies, delete existing cookies, or receive a warning before a cookie is placed. Please be aware that disabling cookies may affect your ability to use certain features of the tg66 platform, including maintaining your login session.

8 Data Retention

tg66 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to maintain accurate account records, and to comply with applicable legal and regulatory obligations. The following retention guidelines apply:

• Active Account Data: Retained for the full duration of the player account and for a minimum of five years following account closure, in accordance with AML record-keeping requirements
• KYC Verification Documents: Retained for a minimum of five years from the date of the last transaction associated with the verified account
• Transaction Records: Deposit, withdrawal, and wagering history retained for a minimum of five years from the date of each transaction
• Support Communications: Retained for three years from the date of the last communication, unless the subject matter relates to a dispute or legal matter requiring longer retention
• Marketing Consent Records: Retained for the duration of your account and for two years following account closure or consent withdrawal
• Technical Logs: Server and access logs retained for up to 12 months for security and fraud investigation purposes

When personal data is no longer required, tg66 will securely delete or anonymise it in accordance with our internal data destruction procedures.

9 Your Rights

As a player on the tg66 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within seven business days.

• Right of Access: You have the right to request a copy of the personal data tg66 holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. Some data (such as your registered name and date of birth) can only be corrected through our KYC verification process.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain it.
• Right to Restriction: You may request that tg66 restrict the processing of your personal data in certain circumstances, such as where you have contested its accuracy or objected to its processing.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you may request that tg66 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where tg66 processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10 Data Security

tg66 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the tg66 platform is encrypted using industry-standard transport layer security protocols
• Encrypted Data Storage: Sensitive data fields including financial details and identity document data are encrypted at rest using strong symmetric encryption
• Access Controls: Access to player personal data is restricted to tg66 staff and service providers who require it to perform their specific role, enforced through role-based access controls and audit logging
• Penetration Testing: The tg66 platform undergoes periodic security assessments to identify and remediate vulnerabilities
• Incident Response: tg66 maintains a data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected players promptly and take immediate steps to contain and remediate the incident

While tg66 implements robust technical protections, no internet-based platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their tg66 account and to never share login credentials with any third party, including tg66 support staff.

11 Children and Minors

The tg66 platform is strictly restricted to individuals aged 21 years and older. tg66 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data to tg66, we will immediately suspend the account, delete all associated personal data, and forfeit any balance held in the account.

If you are a parent or guardian and believe that a minor in your care has accessed the tg66 platform or provided personal information to tg66, please contact us immediately at [email protected] so that we can take prompt corrective action.

12 International Data Transfers

tg66 primarily processes and stores player data using infrastructure located in secure data centres. In some circumstances, data may be transferred to or accessed by service providers located outside Bangladesh — for example, cloud hosting providers or game studios based in other countries. Where such transfers occur, tg66 ensures that appropriate safeguards are in place to protect your data, including contractual obligations on recipient parties requiring them to maintain data protection standards equivalent to those applied by tg66.

By using the tg66 platform, you acknowledge and consent to the transfer of your personal data to jurisdictions that may apply different data protection frameworks from those in Bangladesh, subject always to the safeguards described above.

13 Changes to This Policy

tg66 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The date of the most recent revision is displayed at the top of this page. Where changes are material — meaning they significantly affect the way your data is processed or your rights as a data subject — tg66 will notify registered players via email or an on-platform notification at least 14 days before the revised policy takes effect.

Your continued use of the tg66 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must cease using the platform and may request account closure by contacting our support team.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tg66 processes your personal data, please contact our Privacy and Data Protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly from the tg66 platform
• Response Time: Within two minutes via live chat; within 48 hours via email for standard enquiries; within 7 business days for formal data subject requests
• Support Hours: Around the clock, Bangladesh Standard Time (UTC+6)